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Transcription Services in the US - Market Research Report (2014-2029)

Terry Faber Terry Faber New York, United States Last Updated: January 2024 NAICS OD6565 Spotlight Report

Revenue

$1.8bn

2024

$1.8bn

Past 5-Year Growth

Profit

$XXX.Xm

Employees

17,891

Businesses

4,476

Wages

$XXX.Xm

Transcription Services in the US industry analysis

The transcription services sector in the United States is struggling to overcome a pivotal shift in its operational landscape that continues to challenge its traditional business model during an evident crisis between human accuracy and AI efficiency. Despite the decreasing barriers to entry and the allure of lucrative niche markets, transcription companies navigate through an increasingly commoditized domain where differentiation is key to survival.

Trends and Insights

  • The transcription landscape brims with ineffable human subtleties that AI solutions are still grappling to perfect, driving companies to judiciously balance cutting-edge tech with astute human transcribers. Amid growing demand, particularly from the healthcare sector during the pandemic, the industry has seen a robust climb; however, razor-thin profits signal an operational tightrope walk as players navigate technological advancement and competitive pricing pressures.
  • At the nucleus of transcription product development lies the stark recognition that words carry more than mere meaning—a blend of context, emotion, and specificity that dictates product lines ranging from medical documentation to legal records. Transcription companies craft their offerings to encapsulate this multifaceted essence, navigating regulatory landscapes while serving up accessibility, precision, and increasingly, the synergy of multimodal transcripts.
  • In the transcription arena, market concentration remains low, reflecting a field decentralized by the omnipresent need for customized record fidelity across businesses and individual interfaces alike. The industry's sprawling nature gives rise to niche expertise areas, resisting wholesale consolidation; however, larger players leverage acquisitions to deepen regional footprints and diversify service spectra.

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  • Critical performance data and rankings
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Industry Statistics and Trends

Market size and recent performance (2014-2029)

Industry revenue has declined at a CAGR of 2.5 % over the past five years, to reach an estimated $1.8bn in 2024.

Trends and Insights

AI transcription seems irreplacable, but is filled with subtle errors

  • As AI transcription technology continues to evolve, its applications are growing more sophisticated and widespread across various sectors.
  • Additional trends and insights available with purchase
Transcription Services in the US
Revenue (2014-2029)
IBISWorld Logo Source: IBISWorld

Industry outlook (2024-2029)

Market size is projected to decline over the next five years.

Trends and Insights

AI integration threatens human nuance, but transcriptionists push back

  • As the transcription industry evolves, a critical forecast lies in the synergy between artificial intelligence and human transcriptionists. The trajectory is not one where AI supplants humans, but rather where each complements the other.

Biggest companies in the Transcription Services in the US

There are no companies that hold a large enough market share in the Transcription Services in the US industry for IBISWorld to include in this product.

Products & Services Segmentation

Transcription Services in the US
Products & Services
IBISWorld Logo Source: IBISWorld

Industry revenue is measured across several distinct product and services lines, including Captioning and document services, Live event recording and stenographic services and Business services. Captioning and document services is the largest segment of the Transcription Services in the US.

Trends and Insights

Document creation is the most typical transcription service

  • In the media production and accessibility sectors, transcription services are critical for enabling closed captioning, a necessity for compliance with regulations such as the Americans with Disabilities Act (ADA). E-learning platforms rely on captioning and transcription not only for ADA compliance but also for enhancing comprehension and retention among learners, citing increased engagement when multimedia content is textually reinforced.
  • More insights available in the full report

Table of Contents

About this industry

Industry definition

Operators in this industry are primarily engaged in transcription and other secretarial services.

What's included in this industry?

Typing and document finishing servicesCopying servicesTelemarketing and other services

Companies

Purchase this report to view all major companies in this industry.

Related Terms

OUTSOURCINGARTIFICIAL INTELLIGENCE (AI)SPEECH-TO-TEXT SOFTWARE

Industry Code

NAICS 2017

NAICS 561410 - Transcription Services in the US

Performance

Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.

Analyst insights

The transcription landscape brims with ineffable human subtleties that AI solutions are still grappling to perfect, driving companies to judiciously balance cutting-edge tech ...

In this chapter (4)

  • Current Performance
  • Outlook
  • Volatility
  • Life Cycle

Key metrics

  • Annual Revenue, Recent Growth, Forecast, Revenue Volatility
  • Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
  • Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
  • Total Profit, Profit Margin, Profit per Business

Charts

  • Revenue, including historical (2014-2023) and forecast (2024-2029)
  • Employees, including historical (2014-2023) and forecast (2024-2029)
  • Businesses, including historical (2014-2023) and forecast (2024-2029)
  • Profit, including historical (2014-2024)
  • Industry Volatility vs. Revenue Growth
  • Industry Life Cycle

Detailed analysis

  • Trends in supply, demand and current events that are driving current industry performance
  • Expected trends, economic factors and ongoing events that drive the industry's outlook
  • Factors that influence volatility in the industry
  • Key success factors for businesses to overcome volatility

Products and Markets

Learn about an industry's products and services, markets and trends in international trade.

Analyst insight

At the nucleus of transcription product development lies the stark recognition that words carry more than mere meaning—a blend of context, emotion, and specificity that dictat...

In this chapter

  • Products & Services
  • Major Markets

Key metrics

  • Largest market segment and value in 2024
  • Product innovation level

Charts

  • Products & services segmentation in 2024
  • Major market segmentation in 2024

Detailed analysis

  • Trends impacting the recent performance of the industry's various segments
  • Innovations in the industry's product or service offering, specialization or delivery method
  • Key factors that successful businesses consider in their offerings
  • Buying segments and key trends influencing demand for industry products and services

Geographic Breakdown

Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.

Analyst insights

Purchase this report to unlock analyst insights.

In this chapter (1)

  • Business Locations

Charts

  • Share of revenue, establishment, wages and employment in each state
  • Share of population compared to establishments in each region in 2024

Tables

  • Number and share of establishments in each state in 2024
  • Number and share of revenue each state accounts for in 2024
  • Number and share of wages each state accounts for in 2024
  • Number and share of employees in each state in 2024

Detailed analysis

  • Key success factors for businesses to use location to their advantage

Competitive Forces

Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.

Analyst insights

In the transcription arena, market concentration remains low, reflecting a field decentralized by the omnipresent need for customized record fidelity across businesses and ind...

In this chapter (4)

  • Concentration
  • Barriers to Entry
  • Substitutes
  • Buyer & Supplier Analysis

Key metrics

  • Industry concentration level
  • Industry competition level and trend
  • Barriers to entry level and trend
  • Substitutes level and trend
  • Buyer power level and trend
  • Supplier power level and trend

Charts

  • Market share concentration among the top 4 suppliers from 2019-2024
  • Supply chain including upstream supplying industries and downstream buying industries, flow chart

External Environment

Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.   

Analyst insights

The transcription sector sits under the watchful eye of regulation—particularly poignant when dealing in realms bound by confidentiality, such as healthcare and judicial setti...

In this chapter

  • External Drivers
  • Regulation & Policy
  • Assistance

Key metrics

  • Regulation & policy level and trend
  • Assistance level and trend

Detailed analysis

  • Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance

Financial Benchmarks

View average costs for industry operators and compare financial data against an industry's financial benchmarks over time. 

Analyst insights

Profit margins in the transcriptionist script tell a tale of constrained gains, where elevated input costs clash with the relentless tide of pricing competition and necessitat...

In this chapter

  • Cost Structure
  • Financial Ratios
  • Key Ratios

Key metrics

  • Profit margin, and how it compares to the sector-wide margin
  • Average wages, and how it compares to the sector-wide average wage
  • Largest cost component as a percentage of revenue
  • Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio

Charts

  • Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
  • Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
  • Investment vs. share of economy

Data tables

  • Industry Multiples (2017-2022)
  • Industry Tax Structure (2017-2022)
  • Income Statement (2017-2022)
  • Balance Sheet (2017-2022)
  • Liquidity Ratios (2017-2022)
  • Coverage Ratios (2017-2022)
  • Leverage Ratios  (2017-2022)
  • Operating Ratios (2017-2022)
  • Cash Flow & Debt Service Ratios (2014-2029)
  • Revenue per Employee (2014-2029)
  • Revenue per Enterprise (2014-2029)
  • Employees per Establishment (2014-2029)
  • Employees per Enterprise (2014-2029)
  • Average Wage (2014-2029)
  • Wages/Revenue (2014-2029)
  • Establishments per Enterprise (2014-2029)
  • IVA/Revenue (2014-2029)
  • Imports/Demand (2014-2029)
  • Exports/Revenue (2014-2029)

Detailed analysis

  • Trends in the cost component for industry operators and their impact on industry costs and profitability 

Key Statistics

Industry Data

Data Tables

Including values and annual change:

  • Revenue (2014-2029)
  • IVA (2014-2029)
  • Establishments (2014-2029)
  • Enterprises (2014-2029)
  • Employment (2014-2029)
  • Exports (2014-2029)
  • Imports (2014-2029)
  • Wages (2014-2029)

Top Questions Answered

Unlock comprehensive answers and precise data upon purchase. View purchase options.

What is the market size of the Transcription Services in the US industry in United States in 2024?

The market size of the Transcription Services in the US industry in United States is $1.8bn in 2024.

How many businesses are there in the Transcription Services in the US industry in 2024?

There are 4,476 businesses in the Transcription Services in the US industry in United States, which has declined at a CAGR of 2.2 % between 2019 and 2024.

Has the Transcription Services in the US industry in United States grown or declined over the past 5 years?

The market size of the Transcription Services in the US industry in United States has been declining at a CAGR of 2.5 % between 2019 and 2024.

What is the forecast growth of the Transcription Services in the US industry in United States over the next 5 years?

Over the next five years, the Transcription Services in the US industry in United States is expected to decline.

What does the Transcription Services in the US in United States include?

Typing and document finishing services and Copying services are part of the Transcription Services in the US industry.

How competitive is the Transcription Services in the US industry in United States?

The level of competition is moderate and increasing in the Transcription Services in the US industry in United States.

Related Industries

Widen your competitive advantage with related industries

Competitors

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Complementors

  • There are no industries to display.

International industries

  • There are no industries to display.

View all industries in United States

Methodology

How are IBISWorld reports created?

IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.

Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.

IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.

What data sources do IBISWorld analysts use?

Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.

Key data sources in the US include: 

  • US Census Bureau
  • US Bureau of Labor Statistics
  • US International Trade Commission

Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.

These sources include:

  • Industry and trade associations
  • Industry federations or regulators
  • Major industry players annual or quarterly filings

Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.

How does IBISWorld forecast its data?

IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.

IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.

Learn more about our methodology and data sourcing on the Help Center.