Industry Statistics and Trends
Market size and recent performance (2014-2029)
Industry revenue has grown at a CAGR of 1.7 % over the past five years, to reach an estimated $25.9bn in 2024.
Trends and Insights
The market has been shifting over the past five years
- Nearly all major banks, including Bank of America Corporation (BofA), JPMorgan Chase & Co. and Citigroup Inc., have reported year-over-year increases in revenue from loan servicing.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2024-2029)
Market size is projected to grow over the next five years.
Trends and Insights
Industry demand for mortgage loan servicing will improve as interest rate cuts are expected
- Runaway inflation has forced the Federal Reserve to aggressively raise interest rates in the latter part of the current period. However, in 2024 the Federal Reserve cut interest rates with more interest rate cuts expected.
Biggest companies in the Loan Administration, Check Cashing & Other Services in the US
| Company | Market Share (%)
2024 | Revenue ($m)
2024 | Profit ($m)
2024 | Profit Margin (%)
2024 |
|---|---|---|---|---|
Wells Fargo & Company | 1,287.1 | 238.1 | 18.5 | |
Bank Of America Corporation | 496.0 | 135.6 | 27.3 | |
Jpmorgan Chase & Co | 363.9 | 110.3 | 30.3 |
To view the market share and analysis for all 4 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Loan servicing and administration, Cash handling and management services for businesses and Other. Loan servicing and administration is the largest segment of the Loan Administration, Check Cashing & Other Services in the US.
Trends and Insights
Loan servicing and administration includes several services
- These services include collecting payments of principal and interest from borrowers; remitting aggregate loan payments to investors; accounting for principal and interest payments; holding escrow funds for payment of mortgage related expenses such as taxes and insurance; making advances to cover delinquent payments; inspecting the mortgaged premises as required; contacting delinquent borrowers; supervising foreclosures and property dispositions in the event of defaults and other miscellaneous duties related to loan administration.
- More insights available in the full report
Table of Contents
About this industry
Industry definition
The Loan Administration, Check Cashing and Other Services industry services loans, most notably mortgages. This industry does not originate loans, which includes legally arranging and issuing the loan. Servicing loans includes performing all of the administrative aspects of managing a debt portfolio. Operators also perform money transmission services, which include selling and cashing traveler’s checks, money orders and cashier’s checks, as well as renting safe-deposit boxes.
What's included in this industry?
Loan servicing (primarily mortgages)Selling money orders and traveler's checksCheck cashing servicingMoney transmission servicingSafe deposit box rentingCompanies
Wells Fargo & CompanyBank Of America CorporationJpmorgan Chase & CoPurchase this report to view all 4 major companies in this industry.
Related Terms
ORIGINATED MORTGAGE SERVICING RIGHTSPURCHASED MORTGAGE SERVICING RIGHTSMORTGAGE BACKED SECURITY (MBS)COLLATERALIZED MORTGAGE OBLIGATION (CMO)LOAN ORIGINATINGLOAN SERVICINGSTATED LOANSNONDEPOSITORY CREDIT INTERMEDIARYIndustry Code
NAICS 52239 - Loan Administration, Check Cashing & Other Services in the US
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
The servicing operations of the big banks have grown along with regional bank servicers and nonbanks. This has kept the industry fragmented.
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2014-2023) and forecast (2024-2029)
- Employees, including historical (2014-2023) and forecast (2024-2029)
- Businesses, including historical (2014-2023) and forecast (2024-2029)
- Profit, including historical (2014-2024)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Most of loan servicing is related to consumer loans, such as residential mortgage loans, home equity loans, vehicle loans and personal lines of credit. The currently high int...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2024
- Product innovation level
Charts
- Products & services segmentation in 2024
- Major market segmentation in 2024
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
Loan services tend to follow the spread of the population. This geographic trend is due to operators' heavy reliance on mortgages, requiring them to be situated near populati...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each state
- Share of population compared to establishments in each region in 2024
Tables
- Number and share of establishments in each state in 2024
- Number and share of revenue each state accounts for in 2024
- Number and share of wages each state accounts for in 2024
- Number and share of employees in each state in 2024
Detailed analysis
- Geographic spread of the industry across North America, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Consumers’ need for local knowledge limits market share concentration. Local recognition benefits smaller, regionally operated loan servicers.
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2019-2024
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
Major companies are adapting to higher interest rates and less liquidity. After nearly 15 years of quantities easing, the Federal Reserve is reducing its balance sheet to hel...
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2020 through 2024
- Major companies in the industry, including market share, revenue, profit and profit margin in 2024
- Overview of Wells Fargo & Company's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Bank Of America Corporation's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of Jpmorgan Chase & Co's performance by revenue, market share and profit margin from 2018 through 2024
- Overview of revenue, market share and profit margin trend for one additional company
Detailed analysis
- Description and key data for Wells Fargo & Company, and factors influencing its performance in the industry
- Description and key data for Bank Of America Corporation, and factors influencing its performance in the industry
- Description and key data for Jpmorgan Chase & Co, and factors influencing its performance in the industry
- Description, key data and performance trends for one additional company
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Rising interest rates have dampened demand for mortgage originations as the Federal Reserve combats rampant inflation. Economic uncertainty and fears of a possible recession ...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2014-2029)
- Assistance historical data and forecast (2014-2029)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Knowledgeable employees carry a high price tag, putting pressure on brokers to retain their employees. Technically skilled employees can assist in revenue generation as consu...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2024
- Investment vs. share of economy
Data tables
- Industry Multiples (2017-2022)
- Industry Tax Structure (2017-2022)
- Income Statement (2017-2022)
- Balance Sheet (2017-2022)
- Liquidity Ratios (2017-2022)
- Coverage Ratios (2017-2022)
- Leverage Ratios (2017-2022)
- Operating Ratios (2017-2022)
- Cash Flow & Debt Service Ratios (2014-2029)
- Revenue per Employee (2014-2029)
- Revenue per Enterprise (2014-2029)
- Employees per Establishment (2014-2029)
- Employees per Enterprise (2014-2029)
- Average Wage (2014-2029)
- Wages/Revenue (2014-2029)
- Establishments per Enterprise (2014-2029)
- IVA/Revenue (2014-2029)
- Imports/Demand (2014-2029)
- Exports/Revenue (2014-2029)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2014-2029)
- IVA (2014-2029)
- Establishments (2014-2029)
- Enterprises (2014-2029)
- Employment (2014-2029)
- Exports (2014-2029)
- Imports (2014-2029)
- Wages (2014-2029)
Top Questions Answered
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Loan Administration, Check Cashing & Other Services in the US industry in United States in 2024?
The market size of the Loan Administration, Check Cashing & Other Services in the US industry in United States is $25.9bn in 2024.
How many businesses are there in the Loan Administration, Check Cashing & Other Services in the US industry in 2024?
There are 12,142 businesses in the Loan Administration, Check Cashing & Other Services in the US industry in United States, which has declined at a CAGR of 1.3 % between 2019 and 2024.
Has the Loan Administration, Check Cashing & Other Services in the US industry in United States grown or declined over the past 5 years?
The market size of the Loan Administration, Check Cashing & Other Services in the US industry in United States has been growing at a CAGR of 1.7 % between 2019 and 2024.
What is the forecast growth of the Loan Administration, Check Cashing & Other Services in the US industry in United States over the next 5 years?
Over the next five years, the Loan Administration, Check Cashing & Other Services in the US industry in United States is expected to grow.
What are the biggest companies in the Loan Administration, Check Cashing & Other Services in the US market in United States?
The biggest companies operating in the Loan Administration, Check Cashing & Other Services market in United States are Wells Fargo & Company, Bank Of America Corporation and Jpmorgan Chase & Co
What does the Loan Administration, Check Cashing & Other Services in the US in United States include?
Loan servicing (primarily mortgages) and Selling money orders and traveler's checks are part of the Loan Administration, Check Cashing & Other Services in the US industry.
Which companies have the highest market share in the Loan Administration, Check Cashing & Other Services in the US in United States?
The company holding the most market share in United States is Wells Fargo & Company.
How competitive is the Loan Administration, Check Cashing & Other Services in the US industry in United States?
The level of competition is high and steady in the Loan Administration, Check Cashing & Other Services in the US industry in United States.
Related Industries
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Competitors
Complementors
View all industries in United States
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the US include:
- US Census Bureau
- US Bureau of Labor Statistics
- US International Trade Commission
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
Learn more about our methodology and data sourcing on the Help Center.
